WhatsApp for Ecommerce

It is easy to see why ecommerce entrepreneurs would be interested in WhatsApp. The instant messaging solution is one of the most popular and fastest-growing communication channels in the world.

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WhatsApp now reaches 900 million people around the world, and some observers have noted that it is growing faster than Facebook did. That, of course, is one of the reasons why Facebook purchased WhatsApp. It is also why so many entrepreneurs are looking to the app as the next frontier in ecommerce.

The Next Frontier of Ecommerce

Beyond its sheer numbers, WhatsApp has the possibility of reaching vast numbers of people in untapped markets. This includes the majority of smartphone users in some markets; statistics provided by Statista indicate that WhatsApp’s customers include 78% of smartphone users in South Africa, 75% of Internet users in Malaysia, and 72% of the smartphone users in Singapore. WhatsApp reaches both fast-growing developing countries like South Africa and some very affluent nations; it reaches 57% of the users in German, 61% of the Internet users in the Netherlands, and 71% of those in Hong Kong.

That means WhatsApp could provide access to a vast and incredibly diverse customer base. Therefore the question facing marketers and entrepreneurs is: How do I reach that customer base through WhatsApp?

This question becomes more important because WhatsApp plays by different rules than traditional online media. Its founders, Jan Koum and Brian Acton, are famously hostile to advertising. They designed WhatsApp as an ad-free communication medium, and their new boss, Facebook CEO Mark Zuckerberg, has vowed to keep it that way.

WhatsApp Founders

Brain Acton and Jan Koum at the office.

“Our explicit strategy for the next several years is to focus on growing and connecting everyone in the world,” Zuckerberg said of his plans for WhatsApp. That means the potential markets WhatsApp will reach will grow, but ads will not be available. Instead, entrepreneurs will have to turn to other strategies, such as word of mouth.

How to Use WhatsApp for Ecommerce
Naturally, many entrepreneurs will be asking, if I cannot use WhatsApp for ecommerce, what can I use it for? Actually, there are many ways that entrepreneurs can use WhatsApp to improve their businesses and solve problems, including:

  • Faster, better, and cheaper communication with customers. One of the big problems facing many ecommerce companies is maintaining contact with customers. In many cases, owners or managers might not be aware of problems because customers have no way of reaching them. WhatsApp can provide a fast way for customers to provide feedback or report problems.

Around 18% of ecommerce companies in Brazil now use ecommerce for customer service, TechinBrazil reported . One reason for this is that Brazil is not as connected as other countries. WhatsApp is the only way that some customers there may have of reaching businesses.

For example, a customer can send in a message about a missed delivery or a lost package. A big advantage to WhatsApp is that it can provide communication with customers that do not have access to computers, including many less affluent individuals and those that might be away from the office or home.

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More importantly, WhatsApp can provide such a communication channel at a very low price. It can take the place of expensive and sometimes cumbersome customer service solutions. Since WhatsApp is simple and widespread, customers already know how to use it.

  • Improved delivery. One of the fastest-growing areas in ecommerce is same day or local delivery of products such as groceries. This provides opportunities for couriers and persons providing goods or services in the community, such as plumbers or cleaning services. In India, WhatsApp is already being used to organize pickup and delivery for food.

One growing area of ecommerce will be organizing local groups or networks for such services. WhatsApp groups could become a quick and easy means of doing that which costs entrepreneurs little to organize.

  • Creation of news and entertainment content for WhatsApp. In 2013 WhatsApp created what it calls broadcasting. This allows a person to reach 100% of the members of a group. Since advertising cannot be sent, entrepreneurs will have to send out something else, such as content. Some news organizations such as the BBC and British newspapers are using this feature to send content to new markets such as Indian customers, Practical Ecommerce reported.

Unfortunately, advertising is not available, but such content could be sent out as free samples to attract customers. A person could send out a piece of a game, a brief clip from a video, or a shortened version of an article to familiarize new customers with the product. It could have an invitation to subscribe to the product or service. Such freemium marketing has been very popular for some products, like the popular Angry Birds video games.

  • Word of mouth marketing. Almost all entrepreneurs know that world of mouth is the most powerful form of marketing of all, but it is also the hardest to harness. For successful word of mouth, you need to get real people talking about your products, which can be tough.

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Creation of a WhatsApp group through Broadcast Lists can change that. One way to use Broadcast Lists would be to send out a free sample or an offer such as a coupon or a description of a special that your business is offering. A great way to engage customers is to set up a WhatsApp Broadcast List that only features news about sales or discounts that your business is offering.

Another is to invite customers to spread the word about your business on WhatsApp; for example, to ask them to write reviews of products or their experience with your services and put them online or to tell everybody they know about the specials you are offering.

These are just a few of the ways that entrepreneurs can take advantage of the power of WhatsApp. Another great way to learn new uses for WhatsApp is to study its use by businesspeople in countries like India and Brazil, where the app is widely utilized. Some of those ideas could easily be applied in countries like America, where the app is not that common.

WhatsApp is going to create tremendous new opportunities for ecommerce. Those that take advantage of it have the potential to make a lot of money and greatly expand their markets.

WhatsApp Billionaires

The most intriguing thing about WhatsApp could be the way in which it is creating billionaires. The humble messaging app has already turned two obscure engineers from Silicon Valley into billionaires, and it is greatly bolstering the fortune of Facebook founder Mark Zuckerberg.

The ability of Facebook and WhatsApp to make people rich is now so pronounced that a number of financial journalists are writing about what Forbes writer Jennifer Wang has labeled “The Facebook Effect.” In a recent article, Wang noted that eight of the richest American entrepreneurs under the age of 40 have close connections to Facebook.

Meet the WhatsApp Billionaires

At least two of them, Jan Koum and Brian Acton, made their money directly from WhatsApp. The two are the engineers who created the app in 2009, built it into a global communications platform, and sold it to Facebook for $22 billion in stock and cash in February 2014.

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Jan Koum, who is now worth $8.7 billion, is definitely living the American dream. He grew up in the Ukraine in a home with no electricity or running water and suffered persecution under the Soviet Union. After coming to the U.S. at age 16, Koum swept floors at a grocery store, and his family went on food stamps in order to eat. Koum is a college dropout who worked at Yahoo for nine years.

The man who once swept floors now serves on Facebook’s board of directors. He is also a philanthropist who donated $555 million in Facebook shares to the Silicon Valley Foundation in October 2014. Koum is also one of America’s most eligible bachelors, according to Forbes.

Koum, who is of Jewish heritage, is an outspoken supporter of Israel and a critic of antisemitism. He made a social media stir in November 2015 when he sent this message to the owner of an Apple laptop covered with “Boycott Israeli Goods Stickers” and a note attacking Apple for using Israeli technology.

“Hi there! Just thought you should know the flash-storage inside this computer was designed and built by Anobit, an Israeli technology company! If you don’t want it any more, please pass it to the desk behind you,” Koum wrote.

Facebook Paid $3.3 Billion to the Man It Would Not Hire

Koum’s partner in establishing WhatsApp was Brian Acton, a computer engineer who, ironically enough, was turned down when he applied for a job at Facebook in 2009. Just five years later, the same company paid Acton $3 billion in stock and cash for his share of WhatsApp.

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Brian Acton was the first investor and cofounder of WhatsApp. He also tapped a surprising source of business expertise when they set up the company. Acton’s mother, who also ran a freight-shipping company, reportedly did the payroll and helped set up the company. Like Koum, Acton is now part of the legendary Forbes 400—the 400 richest people in the United States; he’s worth $4.4 billion.

Unlike Koum, Acton, who lives in Palo Alto, California, is married and has one child. He is also well known for his hatred of advertising and commercialism.

A Few More Social Media Billionaires

Like railroads in the 19th century, computers in the 1980s, and the Internet in the 1990s, social media is making billionaires. The epicenter of the gold rush is Facebook, which has been among the most successful companies in history.

Founder Mark Zuckerberg is now worth around $47.1 billion. Most of that money comes from Facebook’s stock, which increased in value by 40% over the past year. Interestingly enough, Forbes attributed that increase to WhatsApp and Jan Koum, noting that it occurred after Facebook took a gamble and bought WhatsApp.

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Two other beneficiaries of WhatsApp are Facebook cofounders David Moskovitz and Chris Hughes. The two are former Harvard College classmates of Zuckerberg who helped him form a website called the Facebook. The site was originally based in Moskovitz and Zuckerberg’s dorm room at Harvard.

Moskovitz is now worth $9.7 billion because of Facebook, and Chris Hughes netted $400 million. Since leaving Facebook, Hughes worked on President Obama’s successful election campaign in 2008 and bought the magazine The New Republic.

Also raking in some cash is Napster creator Sean Parker, who served as Facebook’s first president. Even though Parker has not worked at the social network for 10 years, he still raked in $2.5 billion in stock profits.

Two other billionaires that Zuckerberg helped make were Evan Spiegel and Brian Murphy, the founders of Snapchat. Zuckerberg offered them $3 billion for their app in 2013. The former fraternity brothers from Stanford University turned Zuckerberg down and went their own way; their company is now worth $16 billion.

How Facebook Turns Nerds into Very Rich Guys

There are at least two other major players in Silicon Valley that have major ties to Facebook. Matt Cohler, who served as Facebook’s first vice president of product management, is now a venture capitalist worth $700 million. His investments include Dropbox, Quora, and Instagram. Former Facebook Chief Technology Officer Adam D’Angelo founded Quora. Quora is now worth $900 million, and D’Angelo is worth $600 million, according to Forbes.

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Finally, there’s Palmer Luckey, the video gamer who used Kickstarter to raise the money to start his virtual reality headset company Oculus. In July 2014 Facebook paid Luckey, who was just 21, $2.3 billion for Oculus. Luckey is now worth $700 million, but he still wears Hawaiian shirts and flip flops to the office. At Facebook, Luckey is developing a new generation of video and video game technology.

It looks as if Facebook and WhatsApp are now the places to go if you want to be very rich. The humble messaging app and the simple social network have become two of Silicon Valley’s hottest and most successful money machines. Those associated with them are raking in the cash.

One has to wonder how many other billionaires WhatsApp and Facebook will create. Will those people be located in Silicon Valley or perhaps elsewhere, such as India or even Africa? Since WhatsApp is now a platform that connects the entire world, it will facilitate international trade and communication, which will generate fantastic new fortunes in the future to rival those it has already created.

Is WhatsApp the New Google?

On the surface, there does not appear to be a lot in common between Google and WhatsApp. After all, Google is basically a search engine, and WhatsApp is an instant messaging solution.

Yet below the surface the two popular applications, they actually have a lot in common. Google and WhatsApp are both cross platform solutions that link people and facilitate the movement of data. WhatsApp links social media users much as Google links websites.

Google also dominates search as much as WhatsApp dominates messaging. Statista estimated that 89.16% of all searches in October 2015 were performed with Google. That allows Google to dominate the search market in most countries, including the United States, and related industries such as advertising.

Here’s Why WhatsApp Could Be the Next Google

In a very similar fashion, WhatsApp dominates the messaging market in some nations. In September 2015 Facebook, WhatsApp’s owner, revealed that there were around 900 million WhatsApp users worldwide.

What’s more interesting is the share of the messaging market that WhatsApp controls in some nations, according to Statista . Around 78% of the Internet users in South Africa and 75% of those with online connectivity in Malaysia used WhatsApp. High figures were also reported in such large markets as Germany (57%), Brazil (56%), and India (69%).

That means WhatsApp has already created a massive customer base and audience. Therefore it is easy to see why Facebook’s Mark Zuckerberg was willing to pay $19-$21 billion for WhatsApp in February 2014.

Google’s business model is to provide a connectivity solution that is free and easy to access—it did this with search and with Gmail—then to gather large amounts of data from that solution and use it to develop new markets and products it can monetize, such as advertising, search results, and products like insurance.

Facebook is doing the exact same thing with WhatsApp. Zuckerberg actually admitted that he plans to concentrate on growth and monetize later. The idea is to get large numbers of people using WhatsApp then to develop means of capitalizing on them.

One obvious means of making money would be to sell lists of WhatsApp users. WhatsApp has already developed a feature called Broadcast Lists, which could serve as a commercial application.

The feature allows a person to create a list of contacts then to broadcast information to those people. That could create a platform for advertising or the dispersal of entertainment.

Is WhatsApp the Platform of the Future?

A great way to view Google and Android, the smartphone operating system created and owned by Google’s parent company Alphabet (NASDAQ: GOOGL), is as platforms that enable people to perform a wide variety of tasks on line. Search is the most basic of these tasks, but it is also the most important because it connects people to all the other functions they want or need to perform.

WhatsApp operates in much the same way by providing a very basic function, messaging, that can serve as a gateway to many more tasks. For example, WhatsApp can connect with videos, business services, and audio messaging as well as with a wide variety of news, games, and entertainment.

In the future, it might be possible to order and pay for a wide variety of goods and services via WhatsApp. People can already access a wide variety of services through Google, including shopping, insurance, financial services, news, and even delivery. Google offers access to these services then develops new streams of income from them.

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For example, it encourages people to conduct searches for insurance that lead to Google Insurance , which sells insurance policies. Google Shopping is tied to Google Express, a delivery service that the company is developing in the United States. Google Maps helps people locate businesses, and it provides data used in the self-driving car project.

WhatsApp as the Gateway to the Internet and Your Bank Account

It is not hard to imagine Facebook developing similar services connected to WhatsApp such as WhatsApp Insurance or WhatsApp Food, which can help you order takeout. Some WhatsApp-based delivery services are already under development in India, where the app is widely viewed as the gateway to the Internet, much as Google is in the United States.

An obvious use for WhatsApp will be for people to access news and videos, something that is already widespread in parts of Africa. One reason why WhatsApp is so popular on that continent is that it is cheap and easy to access. All a person needs to access WhatsApp there is a smartphone, a wireless connection, and a data plan.

A major use of WhatsApp in developing countries could be for payment. People that use the highly popular WeChat messaging solution in China can already pay for a wide variety of goods and services over it. Analysts from Barclays estimated that WeChat made $1.1 billion in revenue in 2014, Business Insider reported.

&and you could buy stuff using a QR code reader in your WeChat app.

Paying for snacks from a Chinese vending machine with WeChat.

In the United States, payment applications such as Apple Pa y, Venmo , Android Pay , and Samsung Pay are becoming highly popular. Such services combine a digital wallet in which people can store money, have money transfer capabilities, and have the ability to move money in and out of bank accounts. Apple Pay and Android Pay also allow users to access lines of credit from credit cards.

Some experts think that customers should use payment solutions because they are more secure and easier to use. Microsoft founder Bill Gates thinks such payment solutions could greatly improve the lives of people in the developing world by giving them access to the banking system.

WhatsApp Pay

If WhatsApp could become the means by which people all over the world access the banking system, it could generate vast amounts of revenue off of financial transactions the way Google generates revenue off of advertising. Visa, the world’s payment processing organization, reported a revenue of $13.88 billion on September 30, 2015, from financial transactions.

Information provided by YCharts shows that Visa’s revenue, which comes from transaction fees, has increased dramatically in recent years. YCharts reported that Visa had a revenue of $9.188 billion in September 2011 that grew to $13.88 billion in September 2015.

Therefore WhatsApp and its parent, Facebook, could be as big of money makers as Google. Alphabet reported revenues of $71.76 billion on September 30, 2015.

Those looking for an investment or a business opportunity would be well advised to take a close look at WhatsApp and Facebook. They could one day be as valuable as Alphabet; on November 16, 2015, Alphabet’s stock was trading at $719.36 a share.

How You Can Invest in WhatsApp?

It is now possible for anybody to invest in WhatsApp because the world’s most popular messaging solution is now owned by Facebook. Last year Facebook made headlines by spending an estimated $19 to $22 billion to buy WhatsApp.

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This can enable almost anybody to invest in WhatsApp because Facebook is a publicly traded company. Its shares trade under the ticker symbol FB on the NASDAQ stock exchange in the United States, and they can be purchased through most stock websites.

This means that most people can buy shares of the company that owns WhatsApp directly or through mutual or exchange traded funds (ETFs). Some Americans can also buy shares in Facebook through their Individual Retirement Accounts (IRAs) or 401ks as well.

WhatsApp Is Not the Only Reason to Invest in Facebook

Interestingly enough, Facebook could be a really good investment with or without WhatsApp. In addition to having the world’s most popular messaging solution—WhatsApp, with 900 million active users—Facebook offers these attributes to investors:

  • $15.94 in revenue
  • A net income of $2.82 billion
  • $14.12 billion in cash in the bank on June 30, 2015
  • Making $6.411 billion in cash from operations during the second quarter of 2015
  • Some very impressive new technologies. The website Stuff reported that Facebook’s latest artificial intelligence solution can actually tell what is in pictures and describe them to users. That means Facebook has some of the most advanced artificial intelligence solutions in the world.

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  • Messaging solutions that could have 1.6 billion active users. According to Facebook CEO Mark Zuckerberg, WhatsApp had 900 million active users and Facebook had 700 million active users in September. That means nearly one in seven people in the world could be using a Facebook messaging solution because the world has a population of around seven billion people.
  • Around 1.49 billion active Facebook users in the second quarter of 2015, according to Statista. Note: CNBC reported that Facebook’s user numbers had grown to 1.55 billion in September 2015.
  • Advertising revenues of $4.3 billion
  • Advertising revenues that increased by 66% between 2014 and 2015, according to CNBC
  • A profit margin 19.91%

This means that Facebook is making a lot of money without WhatsApp’s help. If Zuckerberg and his team can figure out how to make money from WhatsApp, they could generate even more revenue.

Why Facebook Could Be Poised to Grow

Some experts think that Facebook could be poised for a tremendous spurt of growth in the years ahead because of the future projects it is developing. Some intriguing and potentially profitable projects that Facebook could be developing include:

  • Revenue from videos. On November 6, 2015, Mark Zuckerberg revealed that Facebook is developing a new system of video delivery to compete with Google’s YouTube. The company will charge people that view videos and provide a cut of revenue to video makers such as movie studios. This means that you might one day be able to watch your favorite TV shows on Facebook or WhatsApp.

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  • News. Facebook has developed an app called Notify that lets users view a wide variety of news content. Notify offers users interactive content from a wide variety of sources, including The Guardian, The New York Times, NBC, The Atlantic, and the BBC. Notify works by telling users when news about a subject appears; for example, the latest story about your favorite movie star or the stock you’ve been following. One advantage to Notify is that it loads 10 times as fast as similar apps.
  • Search. Facebook is now developing a search function to challenge Google. CNBC reported that Facebook can now search two trillion posts a month. This means you could search the web directly from your Facebook page or even WhatsApp without going to Google. That will make it easier for Facebook to sell advertising and make even more money. One way this will work is by allowing Facebook users to search content posted by other Facebook users.
  • Virtual reality. Last year Facebook paid $2 billion for a company called Oculus VR. Oculus wants to build a virtual reality device that is supposed to be able to trick people’s senses. Oculus’s founder, Palmer Luckey, claims that within 15 years virtual reality will be more popular than smartphones. Luckey also thinks that wearable tech integrated with virtual reality, or VR, could one day replace smartphones.
  • Problem-solving artificial intelligence. Wired reported that Facebook wants to develop an artificial intelligence capable of playing a game no machine has been able to play so far: the Chinese strategy game Go. Current artificial intelligence cannot win at Go because they are not capable of analyzing future outcomes the way the human mind is. This technology is known as Deep Learning, and it is considered the future of artificial intelligence. This could help Facebook’s AI identify images and solve problems.

Why WhatsApp Is a Great Investment

So it is not possible to invest in WhatsApp directly, but it is possible to own a piece of the company that owns WhatsApp. Since that company is a really great investment itself, WhatsApp could be considered a good investment.

Obviously, to invest in WhatsApp, you will have to buy Facebook stock. If you are not comfortable putting your money into the stock market, you should not buy Facebook. Like any stock, it can go up and down with the market, and its value may not be connected directly to the company.

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This being said, there is another great reason to buy Facebook stock. Mark Zuckerberg, like Warren Buffett and Google’s Sergey Brin and Larry Page, has demonstrated a knack for buying other really great companies. Only a very shrewd and farsighted investor would have been able to recognize WhatsApp and buy it.

Like Warren Buffett, Zuckerberg is willing to pay a lot for really good companies. That makes Zuckerberg a great investor as well as a visionary CEO. Zuckerberg himself might be the best reason to buy Facebook; he has created a tremendous company and demonstrated that corporation can grow and make money.

Those that are looking for a technology investment should definitely take a look at WhatsApp and Facebook. WhatsApp is a tremendous product, and Facebook is a great company. Both could have really bright and profitable futures.

How Much Is WhatsApp Worth?

Wall Street, Silicon Valley, and the American blogosphere were shocked in February 2014 when Facebook’s Mark Zuckerberg spent $21 billion in stock and cash to buy an obscure messaging app company called WhatsApp.

Strangely enough, even many tech savvy Americans had never heard of WhatsApp even though it was an all-American company based in San Jose, California.

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Yet those who understood WhatsApp’s capabilities, including Zuckerberg himself, were wondering if Facebook had underpaid. A year later many of the same business writers who had knocked the WhatsApp acquisition were praising Mr. Zuckerberg’s vision and foresight.

Not buying WhatsApp would have been a disaster for Facebook because a competitor, probably Alphabet, the company formerly known as Google, would have gobbled up the messaging solution, TechCrunch writer Josh Constine noted . Facebook, which is a computer-based solution, needed WhatsApp to enter the brave new world of the mobile Internet.

So How Much Is WhatsApp Really Worth?

Okay, so how much is WhatsApp really worth? That’s a fair question because just one week before Zuckerberg acquired WhatsApp, the Japanese ecommerce company Rakuten spent $900 million to buy another messaging solution called Viber. It spent less than one 20th of what Facebook spent.

Interestingly enough, Viber’s level of growth actually exceeded that of WhatsApp. Viber had around 280 million users at the time of purchase, while WhatsApp had 450 million. Since then, WhatsApp’s user base has nearly doubled, to around 900 million in September 2015, while Viber’s has grown to 664 million , or more than tripled.

Despite these numbers, Forbes contributor Eric Jackson believes that WhatsApp could one day be worth $100 billion. The reason Jackson believes that is that Viber is not a messaging app, while WhatsApp is.

The key difference is that Viber was designed to make phone calls, while WhatsApp is a messaging or chat solution. WhatsApp is designed to facilitate communication instantly across platforms, while Viber is designed only for calls.

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Jackson thinks that messaging apps will serve the function in the mobile web that search engines like Google and Yahoo and browsers such as AOL served in the old Internet; that is, to act as a gateway to the Internet, the first place people go to look for information.

WhatsApp will become the introduction to the Internet for tens of millions of people in the developing world, particularly Africa, just as AOL or Yahoo introduced many Americans to the Web. The real opportunity for Facebook to make money comes after people have signed on to WhatsApp.

Is WhatsApp the New Facebook?

This makes WhatsApp a lot like Facebook. Facebook is basically a browser that is disguised as a social media solution. Zuckerberg’s genius was to lure large numbers of people that were uncomfortable with information solutions like email and Google online.

Once he set up his network, Zuckerberg looked for opportunities to monetize it, such as selling advertising. Observers like Jackson believe Zuckerberg will follow the lead of Asian solutions such as WeChat and start monetizing WhatsApp once it hits a certain level of users.

Some Ways Facebook Could Harness WhatsApp for Ecommerce

There are a number of ways Facebook could monetize WhatsApp that its Asian peers are pioneering. China’s WeChat added an Apple Pay-style solution that lets people transfer money and pay for everything from taxis to snacks from vending machines. An app called Line has been running flash sales in Thailand.

These flash sales have attracted 5.5 million customers for such popular brands as Maybelline lipstick and Line’s own branded merchandise, Tech in Asia reported . It also distributed discount coupons for a brick-and-mortar supermarket chain through the same mechanism.

Line’s partnership with an ecommerce company called aCommerce could be a model for Facebook and WhatsApp. Its success has been rather astounding; Line has around 22 million users in Thailand, meaning that nearly one fourth of its customers are participating in the flash sales.

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One strong possibility is that Facebook and WhatsApp could partner with an ecommerce company such as Amazon, eBay, or Alibaba or a major retailer such as Walmart, which is making a huge push into ecommerce, to develop ecommerce. Walmart is spending billions to construct giant ecommerce fulfillment in the United States. It will need some means of attracting customers; WhatsApp could be it.

This means WhatsApp’s value could be far higher than we thought, and Mr. Jackson’s $100 billion speculation could be justified. It remains to be seen if such technology could work in the United States, although at least one American retailer, Target, has experimented with such flash sales.

Another potential partner is Google, which already operates Google Shopping and is experimenting with its own delivery service. Google and Facebook recently entered into an alliance to share some data about WhatsApp and Android.

Why WhatsApp Could Be So Valuable

The ecommerce potential is what could make WhatsApp so valuable. If Facebook could charge a small amount, say 1¢ on each transaction, it could open up a vast stream of revenue.

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Line could have generated $550,000 in revenue from its flash sales in Thailand alone. Just imagine what Facebook could do if it could set up similar ecommerce arrangements in Argentina, where 78% of Internet users utilize WhatsApp, or Germany, where 56% of those online take advantage of WhatsApp.

Obviously, there are serious challenges here; for example, sales taxes and local laws governing ecommerce. Delivery is also a major concern. How do you get the items purchased through the flash sale to the customer? Does the customer pick them up at a brick-and-mortar store, or are they shipped?

Either way, there will have to be some sort of logistical infrastructure in place to get the merchandise to the customer. This makes WhatsApp valuable because Facebook could simply open it up for ecommerce. It would take a small cut of the purchase price in exchange for connecting the buyer to the seller, a business model already pioneered by Amazon and eBay.

This, of course, brings us to the real value of WhatsApp. How much is each customer worth? That remains to be seen because we are only scratching the surface of mobile ecommerce right now.

Therefore it is impossible to tell how much WhatsApp is truly worth because nobody has determined what the limits of mobile ecommerce are, although my guess is that WhatsApp could ultimately be worth a lot more than that $100 million.

How to Use WhatsApp for Business Communications?

The huge popularity of WhatsApp has many entrepreneurs wondering if they can use the messaging solution for business communications. WhatsApp does have some attractive features, especially for small business and startups: It is free, it is easy to use, and many customers, clients, and employees are already familiar with the service.

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Yet many managers will have doubts about WhatsApp, including security and image concerns. Some people will think the service makes their company look unprofessional, while others will worry that it can be easily cracked by criminals.

Despite these concerns, it is possible to use WhatsApp for business communication if a successful strategy is used in its implementation. News stories indicate that entrepreneurs in a variety of countries and businesses are successfully leveraging WhatsApp for business communications and marketing.

WhatsApp as a Sales Tool

Not surprisingly, one of the most common and successful functions to use WhatsApp for is customer contact. It can be highly effective in businesses that rely on sales based on direct contact between customers and salespeople.

Rare Pink, a London jeweler that creates custom diamond rings, has successfully used WhatsApp to solicit large orders from high-income customers. The company’s co-founder, Nickolay Piriankov, noted that a trader in the City, Britain’s Wall Street, used WhatsApp to order a ring worth $19,799.26.

The customer communicated through WhatsApp because her employer would not let her make phone calls at work, Piriankov told The Telegraph. WhatsApp enabled the customer to see the ring she wanted, pick it out, and maintain contact with Rare Pink’s salesperson. One of the most useful features WhatsApp provides Rare Pink’s sales people is the ability to send videos and pictures of jewelry to customers instantly.

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WhatsApp is so useful that Piriankov redesigned Rare Pink’s website to integrate both WhatsApp and its Chinese Counterpart, We Chat. That will enable the company to send messages straight from the website to potential customers that want to use WhatsApp. Videos of diamonds sent through WhatsApp are a powerful driver of jewelry sales.

Piriankov estimates that Rare Pink now does around $380,755 a year in sales through social messaging. Social messaging can be a highly effective means of reaching women customers that like to have more contact with sales professionals.

Instant Contact with Customers

Another use for WhatsApp is fast follow-up with customers, especially with sales leads and service business customers. London tailor and fashion designer Robert Revilla uses WhatsApp to respond instantly to his customers, The Telegraph reported.

Revilla likes the service because it enables him to respond to a customer communication in a matter of seconds at the press of a button. Revilla estimates that his company has reduced the amount of time it spends responding to customers by 320 hours. That has enabled him to trim expenses by around $121,184 a year.

Expenses were cut because staff had more time to do their jobs. This means WhatsApp can help address a major complaint of service professionals; they spend more time trying to make contact with clients than actually doing their jobs.

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One reason why WhatsApp saves time is that the average text message is read within 90 seconds, while it takes an employee up to 90 minutes to respond to an email. This can improve customer service by allowing somebody to instantly address an issue or concern.

Yet another great use for WhatsApp is to send out updates to all customers. This can enable a business to instantly tell customers about a new product or service or a price change. Customers can also be informed of interruptions in service or developments, such as days when the office is going to be closed.

Marketing Communications

Not surprisingly, the greatest potential of WhatsApp could be as a marketing tool. The ability to send out short video clips is a powerful one that can send visual images of products directly to customers.

Rare Pink has already proven its power by selling high-priced jewelry. Other products that could potentially be marketed through WhatsApp include real estate, vehicles, and clothing.

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Simply asking customers for WhatsApp numbers or putting WhatsApp contact information on product packaging is a good way to reach out to new customers. Colgate toothpaste was able to reach thousands of customers by putting a WhatsApp number on its boxes. Colgate then invited the customers to send in pictures of their smiles to demonstrate its product’s effectiveness.

Ideally this could create a community of connected customers that use WhatsApp to stay in constant contact with a business. For example, a restaurant could send out a message every time it adds a new dish to the menu. The message could include a video of the food or customers talking about how much they enjoy it. A car dealership might encourage people to post pictures of themselves with their new vehicles.

WhatsApp for Word of Mouth

The most valuable aspect of this is that it reaches out to existing customers and encourages word-of-mouth advertising. Word of mouth, which consists of recommendations from friends, family, coworkers, etc., is still the most powerful form of marketing.

If you can figure out a way to get your customers to send WhatsApp messages about your products or services to their friends, you can generate an incredible amount of word of mouth. One way to do this is with special promotions. For example, a restaurant could give a free meal or discount to anybody that successfully refers a friend to eat there.

Another method would be to run a best video contest in which a customer receives a prize for the best video clip of the company’s product. That clip could then be sent out to all the customers via WhatsApp.

WhatsApp for Seamless Communication

The best feature of WhatsApp is its ability to ensure seamless communication. It can ensure instant connectivity between members of a team and customers.

For example, a sales manager could receive a message from a potential customer and instantly refer it to a member of her staff. The salesperson could instantly follow up with a message and video of the company’s product.

WhatsApp could just be the cheapest and most powerful business communications tool available today. Firms that figure out how to harness its power could increase sales while reducing costs.

Best WhatsApp-Based Businesses

WhatsApp can be far more than just a text messaging service. It can also be a highly effective business communications and marketing tool.

In fact, WhatsApp is such an effective means of communication that it can actually be used as the basis for certain businesses. Some entrepreneurs are designing and creating companies based on the kind of instant connectivity between customers and companies that WhatsApp can provide.

News stories indicate that successful WhatsApp-based businesses are now operating in countries such as India and the United Kingdom. It might only be a matter of time before such enterprises start appearing the United States and Canada.

Some Examples of Successful WhatsAppBased Businesses

Service businesses are among the best WhatsApp-oriented enterprises because the solution improves contact between the business and the customer. It can increase the level of customer contact and enhance customer service.

Successful WhatsApp service businesses include:

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  • Concierge services. In Mumbai, India, a company called Russsh bills itself as “your personal assistant.” Russsh allows people to book a wide variety of tasks directly on WhatsApp. For example, a person could use it to hire a babysitter or to contact somebody that would pick up laundry or do simple tasks such as grocery shopping, assistance for senior citizens, and almost anything else you need done. A person can use WhatsApp to instantly contact an assistant, who will come to perform the service.
  • One variation on this service would be to offer handyman, house cleaning, and other services on an emergency basis over WhatsApp. A person that needed help around the house immediately, such as somebody to clean up a mess, could send out a message for help.

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  • Courier and delivery services. In today’s hectic world, a lot of people simply do not have the time to pick stuff up. Russsh lets people contact a driver or a bicyclist, who will pick up flowers, baked goods, flowers, food, documents, or anything else. For example, a lawyer could contact a person with a motorcycle to take a document that needs to be signed across town. Small businesses such as bakeries and restaurants could use the service to reach new customers.
  • Custom jewelry and tailoring. In London, jeweler Rare Pink has successfully sold expensive, custom diamond rings by putting videos of them on WhatsApp, The Telegraph reported. High-end tailor Robert Revilla also uses WhatsApp to keep in contact with clients. Any business that does custom work could use WhatsApp to send pictures or videos of the work to its customers and potential customers.

A tailor could use WhatsApp to send video of the alterations she was making to a customer. A cake decorator could send pictures of a cake and so on. That way the client could know that the job was going properly.

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  • Driving. Many people are familiar with apps like Uber and Lyft that allow a person to summon a vehicle and driver on demand. A driver could cut out the middle man—Uber and Lyft take a percentage of the fare—and maintain direct contact with passengers via WhatsApp. A person could advertise specialized driving services such as hauling children to school, transporting senior citizens, or delivering documents on WhatsApp.
  • Food delivery. Fewer and fewer people are cooking for themselves these days, which is greatly increasing the demand for takeout. Many people want something besides pizza or Chinese. A person could contract with local restaurants to deliver food directly to customers’ homes.
  • Marketing. Not everybody likes to market or promote their products. A person that is proficient at marketing could set up a WhatsApp marketing agency to promote businesses or services directly over the app.
  • Personal shopper. Not everybody likes to shop, and some people do not have the time. You could organize a personal shopping service in which customers send shopping lists to you via WhatsApp. You would then buy the items or pick them up from the store and take them to the customer. Some major retailers like Walmart and the Kroger supermarkets are making this business easier by offering click n’ pull services in which a customer sends in an order that one of their employees pulls off the shelves and prepares. The personal shopper could simply pick up such orders and take them to the customer.

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  • Dog walker/pet sitter. Dogs need to be walked all the time. One way to distinguish yourself from the crowd is to become an on-demand dog walker that comes anytime Fido needs to take a walk. WhatsApp could let pet owners call you anytime.
  • Repair and service businesses. People often need repair services such as plumbing on a moment’s notice. The instant communication provided by WhatsApp can enable a person to summon a professional such as a plumber or a computer technician at a moment’s notice.
  • Hauling. A person that owns a truck or van could start a hauling service, for example, to come to haul heavy items such as furniture or to get rid of junk quickly.
  • Catering. Many people need custom meals or food prepared quickly and delivered. A caterer could use WhatsApp to instantly receive menu requests, prepare the food, and have it delivered fast via a driver. A variation on this could be a personal chef that prepares meals for a number of customers in a particular area and has them delivered.

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The number of potential businesses that could leverage the power of solutions like WhatsApp is incredible. Instant messaging allows instant communication, which can create a wide variety of moneymaking skills.

If you want to start such a business, sit and brainstorm then try to think of something that you like to do. If you enjoy shopping, cooking, walking dogs, or driving, why not try to make some money while having fun at that activity?

The main ingredient needed for a successful WhatsApp business is imagination. If you can be the first to think up such an enterprise and implement it in your area, you could give yourself a new stream of income. New communications such as WhatsApp are always business opportunities for those willing to take advantage of them.